Returns and FAQs
The Architecture & Fits
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Heavy Box Tees & Hoods: Structured, heavy-weight silhouettes with classic dropped shoulders. The cut is intentionally oversized.
- Men: True to size for the intended streetwear drape. Size down only if you prefer a closer fit.
- Women: True boyfriend / box fit. Size down for less volume.
- Sizing Rule: Do not size up unless you want extreme length and width.
- Classic Crop Tees: A mid-to-heavyweight boxy drape that sits naturally at the waist. Relaxed and forgiving fit.
- Headwear & Vessels: Our embroidered beanies, distressed dad hats, and premium canvas tote bags are engineered as universal, one-size-fits-all artifacts.
- Blueprints: Exact sizing dimensions are located directly on every individual product page.
Care Directives
Preserve the structural integrity and heavy ink details of your garments:
- Wash cold, inside out, exclusively with like colors.
- Tumble dry on low heat, or hang-dry for optimal longevity.
- Never iron directly over the print artwork.
Pricing & Transit Blueprints
- Complimentary Shipping: We offer global, complimentary tracked shipping applied automatically to every order.
- Tax: Applied dynamically at checkout where local jurisdiction requires.
- Bespoke Production: We do not hold mass commercial inventory. Every piece is constructed specifically for you, requiring 3 to 5 business days of custom printing and embroidery before deployment.
- Transit Expectations: United States delivery typically takes 3 to 7 business days after production (totaling 5–10 days from checkout). International orders require 2 to 4 weeks. Exact shipping times will be calculated at checkout.
- Tracking: Global tracking coordinates will be dispatched to your email instantly when your parcel leaves our workshop. International tracking milestones may pause for a few days during border crossings. This is completely normal.
Exchange Architecture
Because each artifact is individually custom-made to order, all sales are final. We do not stock a commercial warehouse rail of spare inventory, and we cannot accommodate standard returns, buyer remorse, or manual size swaps. Secure your flawless fit using our sizing blueprints before checking out.
Faulty Artifacts
If a garment arrives structurally compromised, physically damaged, or misprinted, our studio will dispatch a flawless replacement immediately at no cost to you.
- Contact support within 14 days of delivery.
- Include your order number and clear photographic evidence of the structural defect.
Order Cancellations
Changes or cancellations to your deployment must be requested within 2 hours of successful checkout. Beyond this window, your artifact enters the physical creation phase and the order cannot be altered, redirected, or reversed.
The House
An independent, adult streetwear studio specializing in premium heavyweight garments. We maintain no children's line. For direct inquiries, utilize the coordinates on our contact page.
Frequently Questioned Coordinates
Do you offer international delivery?
Yes. Our deployments span across global borders. International transit and local customs clearance typically require 2 to 4 weeks after your package leaves production. Please note that any localized import customs duties, VAT, or regional processing fees levied by your home border are the sole responsibility of the recipient upon arrival.
The artifact I want is out of stock. Will it return?
Our studio operates on an intentional model of curation and scarcity. While core brand essentials may see periodic replenishment, our highly detailed graphic capsules are dropped in strictly limited quantities. Once a design returns to the vault, it is rarely unlocked. We recommend securing your selections immediately upon deployment.
Can I change my delivery address after successful checkout?
Address alterations can only be executed within our strict 2-hour cancellation window following checkout. Beyond this frame, your shipping coordinates are automatically locked and sent to fulfillment, and we cannot intercept or reroute the package. Double-check your delivery coordinates carefully before finalizing your order.
How should I wash my apparel to preserve the graphic detailing?
To ensure the lifetime structure of our heavy cotton and custom detailing, all apparel artifacts should be washed cold, inside out, alongside similar dark colors. Tumble dry on low heat or hang-dry naturally. Never apply a hot iron directly to the face of the printed or embroidered graphics.
My tracking link says "Delivered," but my package has not arrived. What should I do?
Occasionally, carriers will log a deployment as delivered up to 48 hours before physical drop-off, or leave it in a secure location around your property. Check with members of your household or immediate neighbors first. If 48 hours have passed and your artifact remains missing, contact us alongside your local post office coordinates so we can investigate the carrier drop data.